Job Vacancy: Customer Experience Manager

Founded in 2015, Oevaali Art Shop is a premier and locally-loved Maldivian brand, dedicated to fine art and design. In addition to retail & eCommerce outlets, Oevaali Art Shop works with top hotels, resorts, companies and government offices in supporting their boutiques, corporate gifting, bespoke design solutions and merchandise. We are looking for a motivated Customer Experience Manager to join our team.

In this role, you will be in constant contact with your clients, providing them with in-depth product knowledge and exceptional customer service. You will be responsible for managing the customer experience in-store, improving the store ambience and driving new and repeat customers, including performing market research, prospecting, developing relationships with potential customers and meeting targets.

Additionally, as the Manager of a young team,  you are responsible for overseeing the day-to-day operations of the team, ensuring that tasks are completed efficiently and effectively. You are also responsible for setting goals, leading team meetings, and providing support and guidance to team members.

Job Scope

  • Leading and managing a sales and customer service team, including setting goals and objectives, developing strategies, and assigning tasks.
  • Communicating with team members, providing feedback and support, and addressing any issues or concerns.
  • Monitoring team performance and providing coaching and development opportunities to improve individual and team performance.
  • Overseeing the onboarding process for new team members.
  • Facilitating communication and collaboration within the team and with other departments or teams.
  • Gathering and analyzing data to assess team performance and identify areas for improvement.
  • Developing and implementing policies and procedures to ensure the team is operating efficiently and effectively.
  • Regular training for improving the customer service in-store & online.
  • Provide exceptional customer experience in reaching out to leads, responding to inquiries, emails, and providing personalized assistance.
  • Operational support for promotions, pop-ups, exhibitions and other events.
  • Build in-depth product and service knowledge to provide informative and helpful assistance to customers and clients, and investigate customer’s individual or business purchase needs.
  • Support all eCommerce operations, processing online orders and maintaining the online customer base.
  • Provide an excellent point-of-sale experience, managing cash registers.
  • Other ad-hoc tasks required by the Retail & eCommerce Manager.

    Requirements & Qualifications

    • Bachelor's degree 
    • Minimum 2 years of team lead / management experience 
    • Passion for great customer service and great social / people skills
    • Problem solving mindset
    • Energetic, outgoing, pleasant and friendly personality
    • Ability to meet deadlines
    • Attention to detail, and a self-starter
    • Motivated, dedicated and positive attitude
    • Punctual, reliable and a team player
    • Impeccable communication skills in English, and in Dhivehi, written and spoken
    • Tenacity and drive to meet or exceed targets and motivate a team
    • An excellent telephone manner for making initial contact and for ongoing communication with customers and business associates
    • A flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment
    • Confidence to start things from scratch

    Terms of Employment

    • This is a full-time role
    • 5.5-day working week; Includes at least one weekend day and some evening shifts
    • Please submit your CV / Resume with your earliest availability to Shortlisted candidates will be notified via email

      To apply, please send in your CV along with your National ID card to

      Deadline to apply: 10 July 2023