Refund policy

We accept returns within 14 days of product delivery for international customers, including customers ordering online from Singapore. This 14-day window refers to when the return is initiated: specifically, when the customer books the return courier and the item is handed over for shipping back to us. It does not require the item to arrive back at our store within 7 days; transit time is not counted against the customer, provided the return was initiated within the window.

Return shipping: The customer is responsible for the full cost of returning the product to our store in Singapore, at the address specified below. The customer must use a trackable courier service, retain the tracking information, and remain responsible for the item until it is received by us.

Refund processing: Refunds are processed only after the returned item has been received and inspected by us. Once received, refunds are issued within 14 working days.

Refund method: Refunds are generally issued via the same method used for the original purchase. In some cases, our payment processor is unable to process a refund back through the original payment channel. Where this applies, we will contact the customer to arrange a suitable alternative and will confirm the details with the customer before processing the refund. 

Where a refund involves currency conversion: we use the Google Finance exchange rate on the date the refund is processed. Due to rate fluctuations, the refunded amount may differ slightly from your original payment.

Product Defects: If a received product is defective, customers must, within 14 days of courier delivery, email the following to the contact address specified below:

  1. Proof of purchase (receipt, or order confirmation email)
  2. Photographs of the defect from multiple angles
  3. A video clearly showing the defect

To help us assess claims fairly, we ask for this evidence with every claim. Defect claims are reviewed on a case-by-case basis. Approval is not guaranteed and remains subject to our assessment of the evidence provided. Where a claim is approved, the item is exempted from the standard return-to-Singapore process described in Section 1, and we will arrange the appropriate remedy directly.

Return Address:

Oevaali Art Shop
10 Bussorah Street
Singapore
Postal Code: 199488

Contact: hi@oevaaliartshop.com