We warrant that the Products are of merchantable quality and free from material or workmanship defects, provided they are subject to normal use. No additional guarantee is provided.
The warranty period is 14 calendar days from the date of purchase (for retail store); and 14 calendar days from the date of tracked delivery (for online store orders).
In the unlikely event your Product(s) are found to be defective under this warranty (within 14 calendar days), please contact firstname.lastname@example.org with (1) your order number (2) photographs of the Product issue (3) your phone number.
Please note that requests received after the 14-day warranty period has expired will not be eligible for exchange or refunds. Upon your request:
- You will be asked for proof of purchase, please ensure you retain this.
- You will be asked for photos of the Product issue, if it has not already been provided.
- You will be asked to return the Product as is. All items being returned must be unused, unworn, unwashed, undamaged and unaltered, and include any original packaging, including all original tags.
- International Customers: We recommend that you use a trackable and insured shipping method to return items to us, and keep the tracking number for your records. Unfortunately, Oevaali Art Shop is not responsible for shipping fees or lost returns. Please include your name, order number and contact details in and on the return package, to ensure your refund is processed correctly. Return Postal Address:
Oevaali Art Shop, Maldives
H. Maizandhoshuge (Ground Floor)
Local Customers: Upon your email request to email@example.com, you will be provided with a date/time window to return your Products to the Oevaali Art Shop Male’ store directly.
- Once your return has been received, inspected and approved, you will have the option of receiving a replacement Product, if available, or a full refund.
This warranty does not cover damage to Products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear and/or failure to follow the Products care advice.
Please check the Product carefully before purchasing it in-store; or upon receiving it via courier for any issues and contact us immediately if you have any issues. With the exception of product defects under our warranty period of 14 calendar days, Products sold at our retail store, and online are strictly non-refundable and non-exchangeable.