Exchanges & Refunds

We take pride in our art and products, and make them with love! The best feeling for our artists is when our customers are satisfied and happy with their orders. We’re committed to taking care of you, and deal with any concerns honestly, fairly and reasonably. We hope you will be honest, fair and reasonable with us as well. If you would like to report a product defect, please email partners@oevaali.com or message us (WhatsApp, Viber, iMessage) on our mainline +65 9776 1056 within 7 days of delivery and our Quality Control team will look into it directly. In any approved case, we will provide you an exchange item or a refund at the earliest.

With the exception of product defects, goods sold and shipped out are non-refundable and non-exchangeable as your orders are handed over to your chosen couriers quite immediately. However, if you change your mind within 12 hours of your order, please email partners@oevaali.com or message us (WhatsApp, Viber, iMessage) on our mainline +65 9776 1056 stating your order number and the reason; we’ll be happy to see how we can help!